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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

GENERAL INFO

All shows at Jacobs Pavilion are rain or shine. Please note that the safety and security of fans is first priority. If conditions are unsafe shows may be delayed or canceled. You will be informed of any weather-related updates by email, to the email address you used when purchasing your tickets. Please bring suitable footwear and a raincoat or poncho.

All guests entering the venue are subject to a security screening. The purpose of the inspection is to detect PROHIBITED ITEMS, which are listed below:

PROHIBITED ITEMS

  • Any form of weapon, including knives, mace or pepper spray
  • Strollers
  • iPads, laptops, or tablets
  • Food or beverage
  • Selfie sticks, monopods or tripods
  • Poster tubes
  • Recording devices, GoPros, professional cameras, removable lenses and external lighting
  • Bottles, flasks or cans
  • Coolers
  • Blankets, lawn chairs and cushions
  • Umbrellas
  • Aerosol sunscreen (lotion is permitted)
  • Laser pointers, glow sticks, drones
  • Candles
  • Incendiary devices
  • Inline skates, skateboards, bicycles, helmets
  • Pets
  • Large backpacks or bags – maximum allowable bag size is 10″ x 10"
  • Balloons, frisbees, balls, hula hoops, stuffed animals, or items deemed to be a projectile.
  • Confetti, streamers, glitter
  • Anything with spikes/studs on them (shoes, bracelets, rings, clothing, etc.)
  • Signs, flyers and totems
  • Sticks, poles or sports equipment
  • Wrapped items or gifts
  • Masks (excluding those worn for protection against COVID-19)
  • Whistles, horns or noisemakers
  • Handbills or flyers
  • Spray paint, markers, sharpies, and paint pens
  • No excessive amounts of prescription drugs, narcotic or non-narcotic. Prescriptions must match I.D of the person in possession and must be in its respective bottle.

GETTING HERE

Jacobs Pavilion is situated on the waterfront of the Cuyahoga River, at the west bank of The Flats in downtown Cleveland, Ohio. 2014 Sycamore St, Cleveland, OH 44113

NOTE: The Center Street Bridge is closed for repairs and is expected to remain closed through October 2022. 

 

PARKING INFO

Getting to Jacobs Pavilion is a breeze, with many different transport options to choose from, including walking, bicycling, public transport (bus and light rail) and driving. Taxis or rideshare companies (i.e. Uber or Lyft) also operate in Cleveland and are a quick and convenient option.

Parking lots surround the Nautica Entertainment Complex but are not owned or managed by AEG. Nautica Entertainment Complex Parking is a 1,200-space surface lot, located on 1200 Elm Street. It is recommended that guests arrive in plenty of time for events in order to avoid congestion or delays – parking will be open several hours prior to the start of the event. It is advised that parking spaces are first-come, first-served.

CONTACT US

For all event and venue related enquiries, please contact Jacobs Pavilion directly using the following form: